PROCEDURE

How to make your complaint or inquiry successful?

Stay in touch: Having the ability to contact the informant is a key factor in the success of an investigation. That is why it is important that you follow up on your complaint or query so that you will be able to know the progress of the process, respond to our concerns or expand the information. You can leave us a means of contact without having to reveal your identity.

Tell us all the details: the more information, the higher the chances of confirmation.
Keep these recommendations in mind:

• Use channels such as the telephone line, Whatsapp or the EthicsGlobal chat, where you can interact with agents who will help you file your complaint
• Give the full name and position of those involved, name the person or persons who have knowledge of the facts.
• Describe the place and date where the events occurred.
• If possible, get elements that can serve as evidence.
• Write in detail how the events happened.

How can I follow up on a complaint or query that I have submitted?

When you finish filing your complaint or inquiry, you will receive a filing number. With this number you can track the status of the process and check the messages we have sent you in case you have decided not to provide your contact information. You can follow up approximately every 5 business days.

How long will it take to resolve a complaint or query already made?

EthicsGlobal sends the information to the corresponding Ethics Committee or Ethics Officer within a maximum of 24 hours after the complaint or query has been made. After receipt, the company has a maximum term of 30 business days, extendable for an equal period, to resolve the case.