Stay in touch: having the ability to contact whoever complains or inquires is a key factor in the success of an investigation or in responding to a query. That is why it is important that you follow up on your complaint or query so that you will be able to know the progress of the process, respond to our concerns or expand the information. You can leave us a means of contact without having to reveal your identity.
Tell us all the details: the more information, the higher the chances of confirmation.
Keep these recommendations in mind:
sends the information to the corresponding Ethics Committee or Ethics Officer within a maximum of 24 hours after the complaint or query has been made. After receipt, the company has a maximum term of 30 business days, extendable for an equal period, to resolve the case.
EthicsGlobal sends the information to the corresponding Ethics Committee or Ethics Officer within a maximum of 24 hours after the complaint or query has been made. After receipt, the company has a maximum term of 30 business days, extendable for an equal period, to resolve the case.
The receipt of complaints and inquiries is managed by EthicsGlobal, an external company totally independent from SURA AM, which is also a specialist in the matter; In this way, it seeks to guarantee the transparency and seriousness of ethical management and respect for the rights of informants.
We have various channels for receiving complaints or inquiries to the Ethics Line, all of which are managed by EthicsGlobal:
Through this portal you can fill out a form in which all the information necessary to carry out the investigation will be requested.
By phone, to the following lines:
In which you will be attended by an expert in attention to complaints and ethical queries from the EthicsGlobal company.
Through the EthicsGlobal App
Download the app on Google Play or App Store
Log in to the app, write the code or scan the QR code and answer the questions.
Whichever means you choose, complaints or inquiries will be treated confidentially and anonymity is guaranteed for those informants who require it.