Frequent questions

Doubts and solutions

What can be reported or consulted?

  • Fraud
  • Stole
  • Corruption
  • Bribes
  • Conflict of interest between clients, suppliers or collaborators
  • Authority abuse
  • Fake sales, operations and payments
  • Misleading an auditor or supervisor
  • Subtract company information
  • Sexual harassment
  • Intimidation or extortion
  • Workplace Harassment
  • Immoral behavior against good manners
  • Damaging a person's reputation
  • Bullying
  • Using excessive work time on personal matters
  • Hire, remunerate or compensate without authorization
  • Hiring, remunerating, compensating or promoting a person due to personal relationships
  • Unauthorized sales
  • Alteration of documents
  • Purchases or acquisitions of products or services to the detriment of the company or due to a personal relationship
  • Use of confidential company information for personal gain
  • Disclose confidential information to the detriment of the interests and prestige of the company
  • Excessive bureaucracy to the detriment of productivity
  • Bottleneck
  • Consume, carry, distribute or sell any type of illegal drugs
  • Consuming alcohol or drugs within the company or during work hours
  • Coming to work under the influence of drugs or alcohol
  • Any situation that puts the safety or health of staff, visitors or the general public at risk
  • Any situation that damages or endangers the environment
  • Disobeying or not complying with company safety regulations

How is the identity of the complainant protected?

The identity of the people who file complaints through the Ethics Line is protected through the following mechanisms:

  • The complainant has the option of submitting his report anonymously, without losing the possibility of following up on his case by consulting the complaint's file number
  • EthicsGlobal will only disclose the information of the complainant to Grupo SURA if he has expressly authorized it
  • Grupo SURA's Ethics Committee will not reveal any information that would identify the complainant
  • The Ethics Committee is made up of members of Senior Management, who have the necessary attributions to order the protection measures for the complainant that they consider necessary in each particular case